EXCERPT

“It’s not easy to transition back after two years of working from home. [That’s] moving basically [more than] 1 million employees from their homes so suddenly,” said Jack Madrid, president of the IT & Business Process Association of the Philippines (IBPAP), in a Zoom interview with the Inquirer last week.

Government guidelines placed earlier in the pandemic allowed the BPO industry, the largest employer in the private sector, to keep its tax breaks while having up to 90 percent of its employees work from home. This will last only up to the end of March, according to the Fiscal Incentives Review Board (FIRB), a deadline that IBPAP wants extended until September.


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