EXCERPT

This comes amid a trend of high attrition rates in the sector, as BPO workers are willing to sacrifice their current jobs for other work that allows a work-from-home (WFH) or work-from-anywhere (WFX) arrangement.

The Alliance of Call Center Workers (ACW), a newly formed group of over 1,500 BPO employees, disclosed that some workers are already planning to resign should they be mandated to return to office starting April 1.

Citing reports from their members, the group also revealed that about four to six BPO companies in the country have decided to forego their tax incentives just to prevent massive resignation from their employees. ACW did not name the BPO firms.

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